faq

Frequently asked questions

WHAT IS YOUR SHIPPING AND HANDLING POLICY?


Curbside pickup and porch/driveway deliveries within the region are now available. Delivery fee based on mileage may apply. Some products can also be shipped via USPS Priority Mail depending on total weight and size of order. Please contact us for shipping rates and delivery options.




CAN I RETURN MY ORDER?


Due to the nature of our business, purchases of our products are non-refundable.

Merchandise is sold “As Is.” Many of the items are used and a little “rough around the edges.” Knicks, dings, chips, scratches, and other imperfections are part of our brand. Furthermore, most custom designs are made with salvaged materials and are designed to highlight the well-worn, unique character of its parts.




ARE YOUR PRODUCTS AVAILABLE IN STORES?


Yes, many products are available for purchase at Warehouse 55 in Aurora, Illinois. At this location, you can find Alter Ego Salvage Decor as one of the 30 or so micro-merchants within a 9000+ square foot newly renovated, two floor industrial space. Online shopping and virtual shopping options are now available at www.warehousefiftyfive.com.

Shipping, pickup and delivery options are available at Warehouse 55 and with Alter Ego Salvage Decor by special arrangement. Shopping events and product discounts for Warehouse 55 will also be highlighted on this website.




ARE YOUR PRODUCTS AVAILABLE AT SEASONAL MARKETS?


Yes, we travel to vintage and artisan markets throughout the region to bring you a seasonal assortment of our products. Upcoming markets, holiday bazaars, and special events will be updated on this site in the EVENTS section regularly.




DO YOU TAKE CUSTOM ORDERS?


This is the most frequently asked question we receive at Alter Ego Salvage Decor. We do commisions and special orders on some of our signature items. Wine barrel wreaths, birch bundles, and other floral decor can be customized for special events such as weddings, showers, anniversaries, and holidays. Please contact us for additional information on custom orders.




DO YOU DO WHOLESALE ORDERS?


Another frequently asked quesion we receive is whether or not we do wholesale orders. We do offer a special discount on certain seasonal items such as our signature apple and pumpkin sachets that are sold by the dozen. Please contact us for information regarding wholesale orders.